Shipping & Returns
We typically process all orders within 72 hours of purchase excluding weekends and holidays. Orders are processed between 08:00am and 05:00pm
All orders are shipped via USPS with receipt confirmation and insurance. It takes approximately 3-5 business days for orders to be delivered. Orders would be shipped once payment is confirmed and cleared. International orders typically take approximately 10 business days for delivery and shipped via USPS as well, unless otherwise stated by the customer. Mane Love reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
Errors and Shipment Delays
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.
Returns & Exchanges Policy
Refund and Exchange Policy
All sales are FINAL and there are no returns allowed due to the nature of our products. We accept exchanges only for products with the same or higher value. Customers are advised to notify us in writing within 3 business days of receipt in order to qualify for exchange. Any exchange request not received within the specific time frame will not qualify for an exchange, The product must be sent back in the original condition as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn or altered in any way. Product exchange will attract a 15% restocking fee. Mane Love will ship the exchanged product using the same shipping method as the original order unless customer states otherwise. The customer is responsible for all return freights in a product exchange transaction. For your protection, we suggest that all returns be sent back to us through a traceable postal carrier. We are not responsible for lost items in transit. All Sales are Final.
Refused shipment, Failed Delivery, Incorrect Shipping Address
Please ensure that you provide us with a correct shipping address. It is important that you arrange for your package to be picked at the time specified in your delivery confirmation. Mane Love will not be responsible for stolen or lost products after it has been confirmed by the Carrier Service as DELIVERED. Mane Love will not refund monies for refused shipment. For products that are returned due to refused shipment, a 20% restocking fee and delivery fees will be charged, if you wish for the product to be resent to a specified delivery address.